Customer Support Consultant

As a Customer Support Consultant, you provide functional support to our customers and assist sales managers in preparing and performing demonstrations.

Role of Customer Support Consultant @ PlanningForce

  • You provide support to customers, while ensuring a good relationship with them
  • You detect and analyze customer problems
  • You test PlanningForce solutions
  • You manage demo environments
  • You generate and update functional and technical documentation
  • You perform functional analyses

Details of the role

  • Customer Support
    • Provide second line customer support
    • Report unresolved issues to Team Leader
    • Liaise with client and company resources to organize installation, upgrades, training, etc.
  • Testing
    • Design test procedures
    • Carry out the tests
    • Write test reports
  • Bugs and anomalies analysis
    • Identify the conditions of appearance of bugs and anomalies
    • Suggest the source of the appearance of bugs and anomalies
    • Produce analysis reports
  • Training
    • Provide training to customer either online or in customer’s office
  • User manual updates
    • Liaise with the Team Leader Development for updating purposes
    • Identify needs for updating and improving user manuals
    • Write text and integrate screenshots
  • Business cases
    • Write or adapt business cases
    • Suggest new business cases or adaptations/improvements to existing business cases
  • Demonstrations
    • Prepare and maintain the various demonstrations environments
    • Prepare demonstrations of PlanningForce for sales or seminar purposes
    • Present PlanningForce at webinars and seminars

Your background and competencies

  • You have a degree in business management or in computer science (bachelor’s or university degree).
  • You have at least 3 years of experience as business analyst or in a similar position
  • You have some notions of programming
  • You are interested as much in new technologies as in mastering business aspects
  • You are familiar with agile development environments
  • You are fluent in English and French. Dutch is a plus

Your soft skills

You have excellent skills in the following areas:

  • You are organized, structured and rigorous, you have an excellent analytical mind
  • You are used to a fast-paced environment, where it is critical to manage several activities simultaneously
  • You like to solve problems
  • You are results-oriented
  • You learn quickly
  • You like to work in a team
  • You have excellent oral and written skills
  • You like to teach

What we offer

  • A stimulating work environment
    • Teamwork rich in multiple learning and exchanges with experienced colleagues
    • A framework that emphasizes creativity and personal development
  • An attractive salary package composed of
    • Competitive base salary
    • Fringe benefits (meal vouchers, hospital insurance, etc.)

Interested in this Job

Submit your application.
We will get back to you within a week.

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